Your cart

Refunds & Returns Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

Our policy lasts 14 days from arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please note that certain products are not eligible for refund for hygienic reasons. These items include: Hats, headbands, socks, wraps, swimwear and bras & liquids, food related, health & personal care items.

    Return shipping costs are not refunded. The customer will be responsible for paying to send the item back to us. Please consider using a trackable shipping service or purchasing shipping insurance.

    IMPORTANT: Please contact our Customer Support on shop@arcofit.com to ask for RMA. You will be provided with a specific Return Center address. 

    Refunds are processed within 7-10 business days of receiving your return (excluding weekends or holidays).

    (!) We reserve the right to deny returns that do not comply with our Return Policy.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 business day.

      You may inquire for a replacement within 48 hours upon receiving. We require a photo/video showing the defect in quality or size so we can send you a replacement.

      You are not eligible to apply for a refund if:
      1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
      2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
      3. Other exceptional circumstances outside of our control. 
      4. You make wrong orders and we have shipped your orders.
      5. You make wrong orders and you do not want to return the item ( Buyer must pay for the return shipping since they are asking for exchange for the items, this might happens usually for the item which has variants of size, that is why we always encourage buyer to check our sizing chart very carefully before making the orders to avoid any different perception of sizing standard for some countries or manufacturers. )
      6. You change your mind after the orders reach your country and asking for return.

      Undeliverable Packages

      We may on occasions have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:

      • An incorrect shipping address was entered at checkout
      • The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
      • The package was refused by the recipient

      ARCOFIT is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages. please contact your local post office to file a claim.

      Lost or Stolen Packages (While in transit)

      If your package has been lost in transit, Please reach out to us by email as we will likely send you out a replacement at no extra charge to you.

      For any other questions regarding shipping, etc, please visit our FAQ!

      Late or missing refunds (if applicable)

      Please note that some refund transactions take a while to be posted to your account. So, if you do not see the transaction immediately after our refund notification, don’t panic. It just means that the process hasn’t been completed yet as it may take some time for your refund to be officially processed and posted to your account.

      So, we ask that you do the following:

      • Bank Payment: Check your bank account. If it is not posted, contact your bank to query whether a refund is on your account to be processed.
      • Credit card payment: Contact your credit card company and ask whether they see any pending transactions on the account.

      NOTE: There is often some processing time (2-5 business days) before a refund is posted.

      If after you’ve done both actions you still have not received your refund, please contact us at shop@arcofit.com

      Order cancellations

      All order cancellations must be done within 6 hours of placing the order.

      We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

      Any cancellation made after an order has been placed will be subject to a cancellation fee (15% of your total order value exclude shipping fee) will be applied for the cancellation regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

      Please note that any orders that have already been packed or shipped cannot be cancelled.

      Sale items (if applicable)

      Only regular priced items may be refunded, unfortunately, sale and discounted items are considered “Final Sale” and cannot be refunded (Exception: if you receive a delivery containing defected goods, wrong size/color/type or wrong product, please contact us, and we will do everything we can to correct our mistake.). Returns on sale items, discounted items or items purchased with a discount code can be exchanged/returned for store credit only.

      Exchanges (if applicable)

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to get the Return Authorization number and we are happy to assist you.

      Shipping

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

      *Delivery Time Note: In any case, regardless of events beyond control and without the fault or negligence of us. We cannot offer a refund if delay in delivery time causes by those force majeure clauses. Please allow product delivery within a suitable period which is appropriate to the circumstances.